Successful PSQ submission leading to tender phase of £650m contract

CASE STUDY:  May 2025 • 7.5 years • Project value £650m to £800m

At Procter Street we were commissioned by a leading UK technology and network services provider who delivers mission-critical solutions across the transport, utilities and public safety sectors. They asked us to manage the full development of a Procurement Specific Questionnaire (PSQ) for a UK critical infrastructure technology bid. The success of this PSQ would determine our client’s eligibility to progress to the Invitation to Tender (ITT) stage for a strategically significant contract valued at approximately £650 million over >6 years

Procter Street successfully led the entire PSQ submission, delivering a high-quality, compliant response that secured our client’s progression to the ITT phase.

Project scope:

• To lead and manage the entire PSQ response process

• This included working cross-functionally with client teams including: HR, health and safety, technical and commercial

• To assimilate, structure and articulate comprehensive quality responses in alignment with the client's requirements

Bid management plan:

Procter Street acted as the central bid management partner, coordinating all elements of the submission and ensuring technical accuracy, strategic alignment and narrative cohesion throughout the PSQ. We developed a comprehensive plan with clear milestones and review stages, ensuring structured progress across all departments.

Stakeholder engagement:

Facilitated and led collaborative sessions with senior client stakeholders to extract and refine content across key response areas, including:

• Design and implementation of telecommunications networks

• Network operations and maintenance strategies

• IT Infrastructure and service management

• Inspection and repair methodologies

Response development:

Created bespoke response templates to promote a tone of collaboration and alignment between our client and the public sector client enhancing perceived partnership and delivery confidence.

Full PSQ completion:

Managed and compiled all mandatory declarations and supporting information, including:

• Insurance and financial standing

• Health and safety policies

• Carbon reduction plan

• Modern slavery and ethical supply chain commitments

• Technical and professional capabilities (including reference contracts)

Benefits and key successes:

• Progression to ITT stage:

  The PSQ submission was successful, with the client officially invited to tender stage

  
  

• Minimised internal disruption:

  Our full-service approach enabled internal teams to remain focused on day-to-day responsibilities, while we managed the entire bid process

  
  

• Consistent, high-quality narrative:

  Unified response style and tone across all submissions ensured clarity, professionalism, and completeness: critical for positive reviewer impact

  
  

• Deployment of industry best practice:

  Leveraged bid management expertise to embed sector-specific best practices, optimising the quality and credibility of the client’s submission

Background information

Our client is a market-leading technology and network services provider operating across the transport, utilities, defence and public safety sectors. They offer extensive expertise in systems integration, digital connectivity and national infrastructure support.

For this opportunity, Procter Street acted as the central coordination point, aligning input from diverse internal departments into a single cohesive response. Recognising the operational demands on internal teams, we streamlined the bid development process -facilitating efficient knowledge extraction while relieving internal stakeholders of the need to translate complex information into written responses. This ensured technical integrity, accuracy and professionalism throughout the PSQ, while allowing the client to maintain focus on core operations.