Dowhigh wins Liverpool Highways Maintenance Contract

CASE STUDY: Dowhigh tenders for Liverpool Highways maintenance contract

June – September 2024 • 4 months • Framework value circa £12.5m annually

In April 2024 we were approached by Dowhigh to manage a submission for Liverpool Highways for emergency road maintenance - scheduled for submission by late July.

Project scope:

We managed the response, including the following key highlights:

• We developed a bid management plan capturing deadlines and milestones

• We organised in-person meetings with the Dowhigh team to fact find and note vital information for the bid - but more importantly, we met to fully understand the essence and culture of Dowhigh as an organisation to create the very best, multi-layered responses

• The Procter Street team developed new templates for written responses, which created a sense of partnership between Dowhigh and Liverpool City Council

• An organisation chart was created, which went beyond expected, internal structures and showed how Dowhigh considered all Liverpool stakeholders as partners

For the submission we completed written responses for the following sections:

• Sustainability

• Contract management

• Commercial management

• Programmes for delivery

• Network management

• Social value

• Project delivery and partnership working

• Health and safety

• Framework and project resources

• Performance management

• Supply chain management

• Environment and sustainability

Benefits/successes:

• The project was successfully awarded and is ongoing

• We delivered the work across the peak summer months

• Consistency of written responses across both framework submissions, which provided coherence and visual clarity for the reviewer

• Management of the whole process, so that Dowhigh was able to concentrate on their day-to-day work

• Development of case study material for future bids

Background information:

Dowhigh was looking to develop both the means and collateral for use for this framework and future bids. They had an existing, small bid writing team which was over capacity due to the volume of potential bids and staff holidays.